Since launching our Learning Management System and our community, we’ve learned a lot about how to help our customers get the skills they need to be successful with Jama Software. Over the past couple of years we fielded complaints about the usability as well as feedback for desired features in each system. When we thought […]
Latest update to flagship product delivers real-time relationship visibility to aid decision-making
Last week was a stressful one for many of us, and definitely for myself. Over the weekend while I was visiting LA for my friend’s wedding, my grandmother passed away due to complications from Alzheimer’s and untreated breast cancer. In order to be a pallbearer at the funeral, I ended up extending my stay for […]
When it comes to performing major business functions, few software platforms can be described as do-it-all, standalone solutions. And for good reason: They may not want to be. According to independent research firm Gartner, “Although enterprise resource planning (ERP) vendors offer numerous enterprise applications and claim that their integrated system is a superior solution, all […]
Getting feedback is very, very hard. My first memory of professional feedback was when I was 16, working at the drive-thru window at Burgerville. After only an hour of working away from the fryer and direct with the customer, my manager whisked me aside to tell me I had a bad attitude and needed to […]
As the leader of Jama’s Customer Care department, I work with the team to cultivate relationships with our customers. Each relationship is highly dependent on the customer’s specific needs in a given situation. When our customers file tickets, we need to be the Problem Solver. When they comment on the Community, we need to be […]
This October marks three years since I started working at Jama. In those three years, I’ve helped to manage three different offices. Although I had a background in office administration and event planning and management, I had never managed an office the size of Jama’s when I started. Before joining Jama I had been an […]
A couple of weeks ago, a group of us took a trip to Northeast Portland to volunteer for the Oregon Humane Society. Upon arrival, they gave us a quick orientation and went over some safety protocols, but also gave us a great history of the humane society. In case you’re a numbers/facts person, here is […]
We recently hosted a series of Code School sessions within Jama aimed at teaching non-engineers how to program. I worked on two 90-minute classes that taught some of our Sales and Customer Service reps how to interact with the Jama API using Python. By the end of it, they had the skills to automate some […]
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