Tag Archive for: collaboration

Cities may be opening up, but many engineering teams continue to work remotely on product development as companies slowly reopen.

Has your team found its rhythm? If your organization hadn’t planned for a distributed team, staying aligned without jeopardizing quality, efficiency, or timelines could still feel challenging. Jama Software helps the distributed engineering teams of global companies like Grifols, SITA, and Einride work seamlessly and successfully, and has for years.

Here’s what they say works best to keep the product development process on track.

1. Intuitive technology

Intuitive technology is user-friendly by design. It improves efficiency and momentum on a distributed team. Technology like this helps onboard team members, keep them aligned to projects, and connected to team members and their work.

Jama Software customer insight: Grifols

Healthcare leader Grifols adopted Jama Connect™ to help manage the product development process between teams in different countries. They cite the user-friendly, intuitive platform as a key reason they can bring everybody up the speed on changes so quickly. Right away, teams feel comfortable and encouraged to participate, comment, and engage in robust discussions.

“In the long distance between California and Spain, I feel like I’m connected to the team.”

– Carmen Pazos, Diagnostic Divisions R&D Instruments Senior Manager, Grifols
Read the whole story

2. Centralized change management

Scattered engineering teams still face evolving regulations and requirements for increasingly complex products. When teams can manage change like reviews and requirements from a single, central location the risk of rework or miscommunication goes down. Relevant stakeholders that collaborate, iterate, and issue approvals in a visible area never lack context.

Jama Software customer: SITA

Multinational company SITA wanted to align remote teams and facilitate effective collaboration around requirements. They chose Jama Connect to get an efficient, easy way for cross-functional teams to review requirements and a centralized, accessible repository for all the company’s requirements.

“Jama Connect has allowed us to get more people from our other offices involved in the collaboration process … People can come into the system at a time that suits them and review things. And we know their comments will be seen by everybody else.”

– Alistair McBain, Sr. Business Consultant, SITA
Read the whole story

3. Real-time data sharing

The product development process requires teams that work with structured, live data, even when remote. They need to be able to define, review, and validate it at any time. Critical functionality of the product they’re working on could depend on it. Communication among teams and stakeholders needs to go beyond the basics of collaboration. It’s about more than just a conversation or a simple text edit.

Jama Software customer: Einride

Einride’s feature-based development process uses the Jama Connect platform to identify which feature should receive the highest priority for development. The collaborative elements of the Comment Stream feature helps distributed engineering teams communicate critical changes to each other as part of their daily operations. For example: Einride develops features at a fast pace, often enhancing the functionalities of their electric freight vehicles after they’re deployed. Teams need to react fast and change tracks if necessary — and collaborate with each other early in the process.

“This is the biggest challenge   to know what feature has the highest priority to be improved and/or developed…as we don’t have hundreds of developers, it’s crucial for us to know this as soon as possible.”

– Sabina Söderstjerna, Team Lead, Einride
Read the whole story

 

Learn more about how Jama Software can help you improve collaboration in your product development process.

 

Explore Resources


 

We’ve stayed in contact with our Jama Connect customers as they’ve transitioned to a remote work realityTeams are working through a lot of changes as they manage new product timelines, supply chain disruption and new market demands. Through it all they continue to prioritize innovation and timelines.  

One common theme emerged among these teamsProductivity in remote work demands teams take time to evaluate how they can optimizthe Jama Connect platform to work smarter. Areas of focus: Teams want to improve their process, help people become more efficient, and take advantage of all the platform’s capabilities. 

Here’s the breakdown.

 

1. Optimize the way you use Jama Connect to improve your process.

 

When you go remote, it’s easy to be tempted by the plethora of communication tools. They all have their time and place. But engineering teams require more focus and tighter alignmentCollaboration and communication tools built into the context of where the work is actually being done helps reduce confusion and minimize disruption. 

Jama Connect ensures decisions get made inside the process, not in silos. There’s not an email here, or a Slack communication there to explain what needs to happen next. Everyone stays on the same page—a crucial need when your teams are remote. You reduce the risk of building off the wrong information which can cause delays and rework. 

Learn more in Optimizing Your Product Development Process Through Team Collaboration: Strategies for Systems Engineers 


2.
Check the way you use the technology in Jama Connect. 
 

When your teams work remotely, the ways you’re not using your technology to its fullest potential can become glaringly apparent. Every Jama Connect technology capability, even ones that aren’t about collaboration, take on greater importance.

Tightening product traceability is best practice Jama Connect customers supporting remote teams recommend. The way companies do business is changing fast, and the ability to manage change is critical. When requirements traceability is carried out correctly, teams can accurately assess the impact of changes, track the full history of product development, keep everyone in sync, and consistently improve the quality of the products being built — in every project, and every release.

In Jama Connect you can extend traceability beyond the engineering processes to link development and test activities back to the business rationale. And, coverage analysis can help a team find gaps and understand positive and negative progress quickly. 

You can learn more in Five Tips for Requirements Traceability.  
 

 3. Educate your teams about the Jama Connect tools.

 

Now’s the time to take advantage of the full collaborative capabilities of the Jama Connect platform. Tools like Review Center make it easy for remote teams to work together.  

 In the Review Center, you can send items like systems specifications or test plans for an unlimited amount of reviews with as many contributors as you want, including engineers and testersEveryone in that review receives an email notification and can approve, reject, and give feedback on every individual requirement or section of a document that needs review. You can keep track of who contributed, what their role is, how much time they’ve spent in the review, and their overall level of completion. 

Learn more about the Review Center in Best Practices for Jama Connect Review Center.

As countries begin to open up, we’ll be here to update you on ways to adjust your teams and workflows so you can maintain momentum. Check back often.

 

Get more help optimizing Jama Connect so you can improve efficiency and productivity for your remote teams. Learn about our Rapid Optimization Workshops, now available as a remote service.READ MORE


 

remote collaboration Einride webinar

A must-see webinar about remote collaboration is now available in our Resource Center. Matt Mickle of Jama Software and Sabina Söderstjerna from our autonomous transport customerEinride demonstrate how the Jama Connect platform helps remote teams communicate effectively and stay productive. 

Learn how Jama Connect supports a feature-based development process for Einride.

Sabina shares best practices Einride teams uses as they improve and develop different features through Jama Connect. During her session you’ll learn: 

  • How Jama Connect capabilities help identify which feature should receive the highest priority for development—an extremely helpful benefit if you don’t have a team of hundreds of developers to help you. 
  •  How the collaborative elements of Comment Stream and Review Center in Jama Connect impact Einrides decision-making.  

The remote collaboration enabled by Jama Connect helps Einride’s Core Team fulfill its mission, despite physical distance. Together, they can ensure that the product built meets the specifications and requirements outlined.  

See the key functions that enable remote collaboration in Jama Connect.

In Matts session, he works directly in the platform. You’ll see how Jama Connect works as a modern replacement for legacy requirements management tools, and how collaboration features set it apart. 

The goal is for Jama to be a very easy-to-use tool, for it to be very user-friendly so that a lot of people can jump in and get started right away. – Matt Mickle, Senior Consultant, Jama Professional Services

Matt covers three methods of communication and collaboration: 

  • Collaboration Stream: How to create actionable communication streams to elicit feedback from stakeholders. 
  • Reviews for Feedback and/or Approval: How to bring selected people together to get targeted feedback on a small section or component, or to get sign off on a larger body of work. 
  • Single Source of Truth: How to keep the conversations in one place and connected to ensure nothing gets missed and you don’t have to chase down context. 

Learn remote collaboration best practices and see how Jama Connect helps remote teams work more efficiently.
 

Don’t miss it!

Watch the webinar

 

Remote collaboration is here to stay. Your remote engineering teams can adapt to the new reality without jeopardizing quality, efficiency, or product development timelines if they plan ahead. But first, they have to know what to look for.

Anticipate new challenges in remote collaboration.

Face-to-face, quickly assembled meetings and hallway chats aren’t options anymore. That matters when it’s time to make critical decisions. Suddenly, speed and consensus seem impossible, even though they’re crucial to your product development process.

Tools like Zoom, Slack, and shared docs can only help to a certain extent. They remain important communication tools for remote workers. But they can’t keep up with the communication demands for your virtual engineering teams building complex products.

Maintain alignment in team communication and collaboration.

Successful communication among remote engineering teams requires alignment.  Teams need to be able to define, review, and validate requirements in real-time to ensure the right team has the right information at the right time. Critical functionality of the product they’re working on could depend on it. 

Successful collaboration goes beyond a conversation or a simple text edit. It has to be structured, to:  

  • Focus on the product being built.
  • Include context to inform the conversations and decisions being made. 
  • Provide broad visibility into the development process to manage change. 

Four best practices to help engineering teams adapt to remote work.

All this is easier said than done, especially when remote collaboration wasn’t expected and hadn’t been part of a business’ regular product development process.  But Jama Connect customers who already support remote teams in their daily business shared their insights with us. We’ve collected them here to help you.

1. Establish a common definition of success.
Teams need alignment on what they’re building so they don’t waste time. Clarify expectations up front. What do the terms “define,” “build,” and “test” mean, for instance? What does success look like based on feedback loops such as customer interviews and design reviews?

2. Empower better decision making.
Ensure the whole team clearly understands the “why” at the beginning of a project. You’ll equip everyone with what they need to make better decisions. Good decisions require situational awareness, comprehension of impact, and a way to gather input from others – and these all start with the “why.” Clearly defined responsibilities empower those involved to initiate and resolve follow-up questions and issues.

3. Tighten up your traceability.
Certain industries need to demonstrate compliance with regulations. Traceability analysis proves your system holds up under regulatory demands and meets contractual terms. Coverage analysis tightens this process, and helps teams find gaps and understand positive and negative progress. Extend traceability beyond engineering processes to link development and test activities back to the business rationale. 

4. Collaborate with purpose.
Connect everyone on the team to relevant data that’s tied to the work. Don’t make decisions outside the process, such as in documents or emails. This can help speed the decision process, reduce costly rework, provide proof of critical decisions for compliance and ensure teams hit development timelines. 

Want more best practices and tips? Watch a recording of our webinar, “Ask Jama: Best Practices for Remote Collaboration with Jama Connect.


Jama Software’s latest customer story 
shares the success of Jones Lang LaSalle Incorporated (JLL), a global leader of real estate and investment management. As Marshall King, Senior Vice President of JLL’s IT Solutions explains, the company had a simple business goal: “To be the easiest company to work with … We want our customers to feel like there’s not a lot of barriers to working with JLL, and that we make it easy.” 

Yet roadblocks continually appeared  usually in the form of 100-200-page requirements documents in Word format, all in need of review by 10+ stakeholders.   

Plenty of companies can relate. But JLL routinely promises customers seamless implementation of best-in-class technologies. Burdensome documents combined with an inefficient, manual process that slowed progress and caused miscommunications undermined that promise.

Requirements management with easy accessibility and visibility.

Jama Connect helped JLL become the company they wanted to be for their customers. The Jama Connect integration for Jira in particular, made the biggest impact. It simplified the unwieldy, document-heavy requirements management process into consumable tasks, and increased their levels of visibility. With more clarity and less miscommunication, customer requests were completed correctly and efficiently. While Jama and Jira stay in sync, other Jama Connect features like the cloud-based platform, real-time accessibility, and Review Center addressed JLL’s other efficiency concerns. The Jama Professional Services Team also helped with implementation and training along the way. But King says his team didn’t have to rely too heavily on training.

“Jama Connect is really pretty easy to use and intuitive” he explains. “I don’t do very much training these days. Occasionally, I’ll have a team of people that ask me for some training, and it’s more almost just like tips and tricks.” 

Global teams, global customers, always connected and communicating.

Jama Connect strengthens stakeholder accountability and collaboration when multiple projects happen internationally. Teams in different regions can break down requirements documents and provide accurate updates to customers in a central location. Everybody can see the actions logged and feedback provided.  

“The Jama Connect process has been hugely successful and much more efficient and effective than our previous method,” King says. It’s easier to consume information, and easier to think about the requirements at each step, too. 

Read the full customer story to learn more about how JLL used Jama Connect integration for Jira to improve project efficiency and effectiveness.  

 

As more companies pull design functions in-house, knowing how to properly execute a good product design critique is becoming a core competency for development teams. That’s according to Jon Kolko, the founder and director of the Austin Center for Design. In an article for Fast Company, Kolko outlines a structure for improving the critique process, demonstrates how a good design process can foster team collaboration, and argues why critiques matter in the first place.

The Problem with Product Design Critiques

Kolko points out that for years, companies outsourced their design functions. Outsourcing allowed businesses with some amount of distance from the product design process and made the design firm a “garbage dump,” he writes. “If a company didn’t like the design firm’s ideas or the ideas didn’t gain traction, the company could simply fault the designers —  and the in-house team could feel vindicated, as if the problem were not their responsibility.”

But as companies bring design functions in-house, people who are not traditionally associated with creative functions have to learn a whole new skillset — one that doesn’t come naturally for most people.

Product design itself is one thing. Product and business experts have the knowledge and expertise to provoke innovation in the design phase of product development. But often, these “experience owners” have not developed the skills necessary to critique design — or to receive the critique themselves. In an environment where there is no robust culture or language of critique, product design teams have no proper means to course correct when ideas languish or suffer from poor delivery.

Key Ingredients: Trust and Team Collaboration

In an environment where the experts responsible for the design phase of product development — product managers, marketers, engineers, developers, etc. — have little or no previous experience giving or receiving design critique, working to create a culture of healthy critique isn’t just a nice thing to have, Kolko considers it an imperative. “Critique is one of the pillars of a successful design team,” he writes. “It walks hand in hand with execution and craft. And it’s evidence of a high-performing team, because it externalizes one of the most important parts of creative execution: trust.”

Kolko quotes Rachel Hinman, product design manager at StitchFix: “If you don’t have that trust in the team, it’s really difficult to have a productive critique. It’s either people don’t say the hard things because they don’t want to deal with the confrontation because they aren’t sure how somebody will react, or they do say those things and it becomes a passive-aggressive competition almost.”

He also quotes Ben Fullerton, vice president of design at OpenTable, who says that part of maturing as a designer is detaching from the work and becoming willing to receive feedback from others with the understanding that the intent is to move the work forward and make it better.

In order to build the kind of trust and team collaboration that result in good product design and execution, design teams need to actively foster a culture of healthy critique — one that opens the door to real market disruption and innovation.

To learn more about the growing number of organizations adopting product development solutions to manage the complexity of connect systems, download our eBook, Your Guide to Selecting the Right Product Development Platform.

Qualities of a Healthy Product Design Critique

In his courses at Austin Center for Design, Kolko conducts critiques as frequently as possible and rarely waits until a project is “done” before asking the student to offer it up for critique. “Design is iterative and is never done, and if a student starts to treat his work as ‘finished,’ he will be reluctant to change it even when confronted with a better solution,” he writes.

The same is true in the design phase of product development. If those responsible for design hold their ideas too closely to vest or resist critique until the design is “finished,” there is little to no opportunity for team collaboration or for others to improve the product — and, as it turns out, little opportunity to build trust.

Trust is only built when it’s given the opportunity to grow, and the only way for trust to grow is to intentionally stimulate it through exercises such as the design critique.

Kolko defines a critique as a process that “emphasizes the negative in order to help designers improve their work. During critique, designers present their work to a group. The group identifies places where the work can improve. They discuss alternative solutions, sketch those solutions, and work collaboratively to explore which changes will benefit the work the most.”

For product design teams to develop a good critique process, there are several elements that Kolko recommends based on his classroom experience:

  • “Pin up” the work. Displaying the work on a wall or in some physical manner gives the entire team the opportunity to see the work the same way in the same format. It gives a baseline that allows the group to see a full narrative context. And it gives the designer the opportunity to learn how to best present the work to an audience.
  • Ask the designer to set boundaries for the critique, then step back. Kolko tells designers to only offer parameters for critique, but not to offer explanations. For instance, a designer might ask for specific feedback on certain elements of design or tell the audience to avoid giving feedback on a particular element. This process establishes boundaries, but then requires the designer to detach from the design as feedback is offered.
  • Note feedback directly on the design. As team members offer feedback, Kolko recommends that they also annotate their recommendations directly on the designer’s work. This forces a degree of specificity in the critique and reduces unhelpful feedback.
  • Critique the critique if things get personal. Part of establishing trust is learning to avoid personal attacks — real or perceived. If the critique starts to get personal, Kolko stops and conducts a critique of the critique, often brainstorming ways to avoid similar personal reactions in the future.
  • Summarize comments with the designer. After the critique, Kolko makes sure the designer has everything necessary to make changes for future iterations.

When properly conducted, product design critiques have tremendous potential to not only produce better products, but also to unleash a creative spirit. When trust and team collaboration are established and fostered, teams have a safe environment to push forward truly innovative solutions.

To learn more about the relationship between rising product complexity and effective requirements management, download the full report: “Design Teams: Requirements Management & Product Complexity.”

Team Collaboration Strategies for Systems Engineers

Complexity is nothing new. For decades, systems engineers have participated in new product development processes on internal teams, driving complicated projects to market under old rules, methods, and technologies.

But today’s highly-competitive markets offer new complexities that no longer work within the old rules of product development. According to McKinsey Global Institute, “the number of connected machine-to-machine devices has increased 300% since 2008.” Similarly, Machina Research — now part of Gartner — estimates that the number of connected machine-to-machine devices will increase from 5 billion in 2014 to 27 billion by 2024.

An Increasingly Complex Product Development Process

In an environment where modern systems are getting “smarter” and more complex every day, the product development process required to build them is also growing increasingly complicated.

Today’s systems engineers face new challenges such as:

  • Tight operational margins
  • Accelerating rate of innovation
  • Increasingly complicated end-user demands
  • Heightened focus on getting to market faster
  • Increased and changing regulations

Download this recent report by Engineering.com to learn more about the gap between the increasing complexity of products and requirements management.

Research conducted by Forrester Consulting on behalf of Jama Software identified five obstacles to optimized product development:

  • Unclear or changing requirements coupled with lack of timely feedback for solutions
  • Lack of focus caused by conflicting stakeholder priorities, assumptions, and unclear objectives
  • Difficulty collaborating across globally-distributed teams
  • Unnecessary handoffs and delayed decisions
  • Increased collaboration across diverse roles, including executives, operations, marketing, and quality assurance

In an environment that introduces so much complexity into the product development process, strategic team collaboration offers one of the best ways to address the challenges and obstacles of the modern product development landscape.

Strategic Team Collaboration: The Key Enabler of Innovation for Systems Engineers

Teams that still operate in silos with outmoded systems will not be equipped to meet the demands of the market going forward. In this era of rapidly accelerating change, strategic team collaboration is the key to improving the product development process for all team members. And in this era, the “team” includes everyone across the supply chain.

Today’s market demands require companies to build partnerships and seek solutions with more specialized materials. These partnerships mean greater sharing of data across distributed teams, partner organizations, and business units, sending a ripple effect through the supply chain as subsystem suppliers must anticipate features on the finished products and get ahead of release schedules and component costs.

But for systems engineers used to working on internal, siloed teams, these new partnerships present previously unforeseen challenges. What worked before doesn’t work today. Systems engineers need new strategies.

Developing complex products with partners requires a common vision. Learn how better requirements management helps facilitate the collaboration process by watching our webinar.

Strategies for Modern Requirements Management

In the new product development landscape, meetings, emails, and hallway chats are no longer sufficient for making decisions that impact the entire team. Modern systems engineering must include means for live data to be shared and accessed by teams anywhere in the world at any time.

Today’s product teams must be able to coordinate across departments, roles, companies, and geographic boundaries. The old way of sharing documents via email attachments and having meetings to discuss decisions doesn’t work when you need to work faster than ever before.

To meet the demands of the modern marketplace, systems engineers should implement practices such as the following:

  1. Establish a common definition of success. Teams need alignment on what they are building so they don’t waste time. Clarify expectations up front. What do the terms “define,” “build,” and “test” mean, for instance? What does success look like based on feedback loops such as customer interviews and design reviews? Define the “why” at the very beginning of the project.
  2. Empower better decision making. When the whole team is clear on the “why” defined at the beginning of a project, everyone is equipped to make better decisions. Good decisions need situational awareness, comprehension of impact, and a way to gather input from others. When responsibilities are clearly defined, those involved are empowered to initiate and resolve follow-up questions and issues.
  3. Tighten up your traceability. Certain industries need to demonstrate compliance with regulations. Traceability analysis proves your system holds up under regulatory demands and meets contractual terms. In order to tighten this process, coverage analysis can help a team find gaps and understand positive and negative progress. Extend traceability beyond engineering processes to link development and test activities back to the business rationale.
  4. Collaborate with purpose. Connect everyone on the team to relevant data that’s tied to the work. Don’t make decisions outside the process, such as in documents or emails.
  5. Reuse your IP. Repurpose entire IP blocks – design artifacts, specifications, test cases, content for data sheets, and process information.

Today’s product and system development environment may be complex, but systems engineers have an opportunity to optimize project management for success. To learn more, download our white paper, “Product Development Strategies for Systems Engineers.”

 

SITA improves team collaboration

As globally-distributed teams become the new normal in complex product development, promoting team collaboration and keeping remote staff members on the same page can be challenging. That’s especially true when it comes to ensuring the backbone of product development is correct: requirements.

As a multinational company providing IT and telecom services to the air transport industry, SITA (Société Internationale de Télécommunications Aéronautiques) identified a need for a modern requirements management solution for its Border Management portfolio to help its distributed teams facilitate better team collaboration around requirements.

Read this brief to learn why Frost & Sullivan likes Jama Connect as a modern solution for risk management.

Ease of Use a Critical Factor for Global Team Collaboration

Founded in 1949 by 11 airlines that combined their communication networks to establish a cost-effective, shared infrastructure, SITA is the world’s leading specialist in air transport communications and information technology. And although the company is headquartered in Geneva, Switzerland, the organization has nearly 5,000 employees across 197 countries.

With an extensive communications network that covers nearly 95% of international destinations, it was crucial that SITA find a requirements management platform that allowed its team to effectively communicate and collaborate across international borders – and to do so, it knew it needed a solution that was easy to use in order to promote high adoption rates. After a lengthy selection process, SITA decided that Jama Connect™ was best requirements management solution available.

Learn how better requirements management helps better facilitate the collaboration process by watching our webinar.

SITA Finds Ongoing Success with Jama Connect

Shortly after onboarding Jama Connect, the team overseeing SITA’s Border Management portfolio found that the platform provided increased opportunities for stakeholder collaboration. They were also delighted to see streamlined review processes for requirements and traceability throughout the development cycle.

After three successful years of using Jama Connect, SITA has found that the robust requirements management platform has given the team:

  • An efficient, easy way for cross-functional teams to review requirements
  • A centralized, accessible repository for all its requirements
  • End-to-end traceability for requirements

In addition to the great success SITA has already found with Jama Connect, the organization continues to find fresh ways of leveraging Jama Software to gain more value.

“With Jama Connect, as we find new areas of either functionality or internal process requirements, we update our requirements process accordingly and train the team and roll out new aspects of it,” said Alistair McBain, Senior Business Consultant at SITA.

Read the full case study to learn more about how SITA leveraged Jama Connect to align its remote teams and facilitating effective team collaboration around requirements.

Grifols Improves Medical Device Development

Spanish multinational pharmaceutical and chemical manufacturer Grifols is the leading producing of blood plasma-based products. With over 21,000 employees in its four divisions—Bioscience, Diagnostic, Hospital, and Bio Supplies— Grifols develops, produces, and markets innovative medical device solutions and services in more than 100 countries.

As a leader in the future of healthcare, Grifols strives to set the standard for continuous innovation, quality, safety, and ethical leadership. On an operational level, it knew that its requirements and risk management processes played a key role in facilitating innovation, and its current solution wasn’t up to the task.

Grifols Sees Opportunities for Process Improvement

When Grifols’ Diagnostic division began a new project in 2018 to improve the management of disease detection in blood bank laboratory operations, the company knew it had an opportunity to improve its requirements and risk management processes. While the company’s legacy solution had served its purpose for many years, the task of reviewing requirements was arduous. The solution was also unable to facilitate the collaboration needed to keep the project’s team — split between Spain and the United States — on the same page.

“Our globally dispersed teams need to work on the same projects and using our previous legacy solution was very slow,” said Carmen Pazos, Diagnostic Divisions R&D Instruments Senior Manager at Grifols. “We experienced performance issues. We were looking for a way to expedite the process.”

Legacy Solutions Impede Innovation in Medical Device Development

Not only were the processes tedious and error-prone, but since Grifols’ products are considered medical devices, they must also comply with ISO 14971 — the standard for the application of risk management to medical devices. So, on top of Grifols’ manual process being time consuming, it also made things difficult to document and prove compliance.

It was then that the Diagnostic division was introduced to the solution that Grifols’ Hospital division had been successfully using. “When I saw how Grifols was already using Jama Connect, I thought, ‘I really need that,’” Pazos said.

Learn more about how Jama Connect helps teams improve medical device development.

Grifols Improves Risk Management and Speeds Development

Within two or three months, Grifols began working from a medical device pre-configured template within Jama Connect on a small, low-risk project to test its capabilities. Things went well and Grifols began implementing Jama Connect into more projects.

The immediate benefits the Diagnostic team saw from Jama Connect were how user-friendly and intuitive it is, while also keeping people in different time zones instantly in synch. The ability to comment and facilitate robust discussion within Jama Connect helps remote teams drive clear agreement on project items while also automatically building an audit trail for compliance.

And the results are also worth mentioning. Within months of onboarding Jama Connect, Grifols reported:

  • Savings of 80 hours or more per project
  • Review cycles reduced from three months to fewer than 30 days
  • Requirements linked to risks, tests, and executions for traceability
  • Improved communication and efficiency
  • Reduced rework

Read the full case study to see how Grifols was able to increase efficiency and cut costs by optimizing their requirements and risk management process with Jama Connect.

 

In some ways, developing a medical device, vehicle, or cell phone is similar to writing a hit song. Competition is high, relevancy is tied to continued innovation, and there’s constant pressure to focus on fast execution and speed to market.

With the upcoming release of the movie “Yesterday” — in which a struggling singer-songwriter wakes up to find himself in an alternate reality where no one has heard of The Beatles — we wanted to take a moment to recognize the similarities between collaborative engineering and songwriting.

And what better reference point for team collaboration than one of the most famous songwriting duos of all time: The Beatles’ John Lennon and Paul McCartney.

Emerging from Liverpool, England, in the early-1960s, McCartney (bass) and Lennon (guitar), alongside drummer Ringo Starr and guitarist George Harrison, formed The Beatles and changed the entire musical landscape for decades.

The Beatles’ primary songwriting team of McCartney and Lennon were also the epitome of collaborative engineering.

Collaborative engineering is about connecting cross-functional roles across an enterprise to creatively and easily work together for the purpose of faster innovation. It’s about breaking down barriers, adding agility, and organizing the right people for faster decisions.

And with a refined collaborative product design process, you can repeatedly capitalize on great ideas within your teams.

“I think someone building a car suddenly knows when the design is right or when the engine sounds good,” McCartney told Paste Magazine in 2015. “After a while, you get used to that, and you say, ‘Yeah, this is the way you go.’”

How Lennon and McCartney Used Collaborative Engineering

Much has been written about how The Beatles’ influence has stretched far beyond music and into a variety of other industries, including technology. Steve Jobs once famously described the Fab Four as nothing less than his model for business.

“They were four very talented guys who kept each other’s kind of negative tendencies in check,” Jobs told “60 Minutes.” “They balanced each other. And the total was greater than the sum of the parts. That’s how I see business: great things in business are never done by one person, they’re done by a team of people.”

As the core songwriting team within The Beatles, Lennon and McCartney propelled the group to sell 1.6 billion singles in the United States alone, with worldwide album sales hovering around 600 million to date.

If we observe these musical “engineers,” we witness the power and necessity of collaborative engineering to build a process that can yield better outcomes than any single person could manage individually.

Developing complex products with partners requires a common vision. Learn how better requirements management helps better facilitate the collaboration process by watching our webinar.

Lennon and McCartney would work for hours on a song in close proximity, which fostered the creative process and leveraged each other’s strengths. Some say that McCartney brought a left brain (creative, free flowing, muse oriented) influence to the team while Lennon provided the right brain (discipline, form, execution).

“People used to ask me and John [Lennon], ‘Who does what? Who writes the words? Who writes the music? How do you do this?,’” McCartney told Paste. “And we say, ‘There’s no one way.’ Sometimes it will be me. Sometimes it will be John.”

However they did it, the two Beatles combined to work through the requirements of various songs in a way that become much greater than if each was working on the tunes alone. And in doing this, they created a process that deviated from rigid, assigned roles to one where the focus was fueled by total team collaboration.

The result was producing quality work that has withstood the test of time (“Abbey Road” still hangs out in the top ten of vinyl purchases to this day) and that others simply can’t replicate.

Listening to Outside Voices

It’s worth noting, too, that even perhaps the greatest songwriting team of all time did not work in a silo. Given how successful they were, it would be easy to see McCartney and Lennon shutting out the other two Beatles — Harrison and Starr — from all songwriting functions. Countless lesser bands make that same mistake constantly.

That wasn’t nearly the case at all for The Beatles. Harrison, especially, was an excellent songwriter in his own right, but even when there was a Lennon and McCartney composition being worked out in real time, key decisions did emerge from outside the core songwriting team. Here we see cross-collaboration without limits (aka leveraging the enterprise).

For instance, it’s been said that near the end of the songwriting session for “Eleanor Rigby,” Harrison suggested the “Ah look at all the lonely people” line as a contribution. Thanks to this idea from a band member outside of the core songwriting team, “Eleanor Rigby” really came to life and, in fact, helped add not just the first line of the song but the overall theme that ended up defining it.

Yes, Lennon and McCartney get the bulk of the credit for The Beatles’ music (and rightly so), but there are plenty more examples throughout the band’s rich history that show more than a willingness to turn over songwriting control to others. Both Harrison and Starr penned classic songs for The Beatles and, other times, all four members are credited. It’s also worth noting that The Beatles’ legendary producer, George Martin, is sometimes referred to as the fifth Beatle given his many contributions to the band’s music.

Read how Jama Connect improved collaboration for a medical device developer, saving it $150,000 per project, in this customer story.

Leveraging Collaborative Engineering 

The level of success Lennon and McCartney reached would not have been possible without both being open to others’ ideas and harnessing direct, team collaboration.

The collaborative engineering style The Beatles used to innovate around the requirements and design of their songs became one of the band’s greatest strengths. It also worked to enable the efficient, quality construction of tunes with an intended purpose/outcome.

In songwriting, construction can loosely be defined as the most efficient and appropriate application of song form and structure (e.g. the coding of the song). In today’s engineering world, construction means the software’s coding or the hardware’s design.

The brilliance of “Eleanor Rigby” is partly in its simple construction (just two chords: E minor and C major). Today, structured collaboration can simplify downstream software development and hardware design, which results in bigger gains in efficiency and maintainability.

Of course, in today’s engineering world, it’s not always as simple as getting great minds into a room for hours and hammering out incredible requirements. Teams have a lot of competing priorities and often are not even in the same location or even country.

One advantage engineering teams do have today that Lennon and McCartney didn’t is modern technology. There are many simple, intuitive, and flexible ways for all of the right people to creatively contribute to requirements definition, change, and reviews throughout collaborative product design.

“When you think about it, when you’re writing a song, you’re always trying to write something that you love and the people will love,” McCartney told Paste.

The same is true for products. The best way to build them is not in silos, but with direct input from team members across your organization… and the universe.

Learn how a modern approach to complex product development increases efficiency with the ability to foster collaboration and share knowledge by watching our Jama Connect demo.