Jama Connect® Supports Export-Restricted and ITAR Use Cases
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This blog overviews a section of our recent Whitepaper. To download it in its entirety, visit “Jama Connect Supports Restricted and ITAR Use Cases”
Jama Connect® Supports Export-Restricted and ITAR Use Cases
Organizations operating under export restriction and/or International Traffic in Arms Regulations (ITAR) face unique challenges when selecting collaboration tools for product development. These regulations, designed to control the export of defense-related articles and services, require stringent data handling and access controls that many standard software platforms cannot accommodate.
Jama Connect provides a robust foundation for export-restricted and ITAR regulated environments through its comprehensive security architecture and flexible deployment options. However, successful ITAR-compliant support requires a shared responsibility model between Jama Software and our customers, with each party maintaining specific obligations to maintain regulatory adherence.
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Shared Responsibility Framework
Customer Responsibilities
Organizations using Jama Connect for ITAR-regulated projects must implement specific deployment and operational practices to maintain compliance.
Deployment Architecture
- Self-Hosting Requirements: Customers must deploy Jama Connect on their own ITAR-compliant infrastructure or utilize specialized partners like Vantage ALM for GovCloud deployments. This ensures the customer’s complete control over data location and access pathways.
- Infrastructure Security: Organizations are responsible for ensuring the security of the underlying infrastructure, including network controls, server hardening, and physical security measures.
Data Handling Protocols
- Information Segregation: Customers must ensure that ITAR data remains isolated within their controlled environment and is never transmitted to Jama Software through support channels or email communications.
- User Access Controls: Organizations must implement and maintain proper user authentication, authorization, and regular access reviews to ensure only qualified personnel can access ITAR-controlled information.
Jama Software Responsibilities
When supporting customers in export-restricted or ITAR-controlled environments, Jama Software maintains specific operational protocols to respect regulatory requirements while providing necessary technical assistance.
Meeting and Communication Protocols
- U.S. Person Verification: For any customer-requested meetings or working sessions involving discussion of ITAR restricted information, Jama Software will confirm that all attending personnel are ITAR Accessible Persons currently located within the United States upon the request of the customer. The customer must give Jama Software prior notice so that we can arrange the proper personnel to attend such calls.
- Documentation Restrictions: No recordings, screenshots, or other documentation will be created during these designated ITAR support sessions to prevent inadvertent data capture or storage.
Figure 1. Shared Responsibility Model
DOWNLOAD THE ENTIRE WHITEPAPER TO LEARN MORE,
INCLUDING IMPLEMENTATION BEST PRACTICES:
Jama Connect® Supports Export-Restricted and ITAR Use Cases
Director of Product and Solution Marketing at Jama Software
Experienced in all aspects of the software development lifecycle with a particular focus on requirements management. Currently managing a team of pre-sales solution architects. We are passionate about understanding our client's business challenges and what it takes to solve them. We are innovative, agile, and have the pleasure of working with the best in class solution.
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