As the leader of Jama’s Customer Care department, I work with the team to cultivate relationships with our customers. Each relationship is highly dependent on the customer’s specific needs in a given situation. When our customers file tickets, we need to be the Problem Solver. When they comment on the Community, we need to be […]
This October marks three years since I started working at Jama. In those three years, I’ve helped to manage three different offices. Although I had a background in office administration and event planning and management, I had never managed an office the size of Jama’s when I started. Before joining Jama I had been an […]
A couple of weeks ago, a group of us took a trip to Northeast Portland to volunteer for the Oregon Humane Society. Upon arrival, they gave us a quick orientation and went over some safety protocols, but also gave us a great history of the humane society. In case you’re a numbers/facts person, here is […]
Recently, we have worked on trouble-shooting SQL server performance issues for some of our large customers that run SQL server as their database. In this article, I will summarize what I have learned from the process by describing some steps we can take to trouble-shoot performance issue. Check SQL Server Configuration Make sure the database server […]
We recently hosted a series of Code School sessions within Jama aimed at teaching non-engineers how to program. I worked on two 90-minute classes that taught some of our Sales and Customer Service reps how to interact with the Jama API using Python. By the end of it, they had the skills to automate some […]
Interviewing is one of the most important activities for an Engineering team experiencing growth. Hiring the right person will make your team stronger and add to your culture, while hiring the wrong person can be costly for your company and your team’s morale. People are the most important part of building software and we want to […]
“Gartner clients report that poor requirements are a major cause of rework and friction between business and IT. Broad market adoption of software requirements solutions is low, exacerbating this situation.” This begins the key findings in Gartner’s newest Market Guide for Software Requirements Definition and Management Solutions. The guide provides key findings, recommendations, market definition and direction, […]
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