Three steps to creating the solution that best fits your organization.
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STEP ONE: Determine whether you'd like to buy or rent.
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STEP TWO: Select the mix of license types that fits your needs.
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STEP THREE: Choose how you'd like Contour to be hosted.
If you'd like to switch between Contour On-Demand and Contour On-Premise later, your data will be safe and we will ensure you experience a smooth transition. Jama provides this service through our technical consultants. Contact us to discuss further. |
Support & Maintenance
Support and maintenance is an additional 20% of the original, annual license price. Costs can be pro-rated across additional Contour licenses to enable a single renewal date across your organization (coterminous billing). The first year of maintenance is required.
Jama's Standard Maintenance & Support includes:
- Support coverage Monday-Friday 8:00 AM - 5:00 PM (PST), excluding major holidays
- Telephone, email, and online technical support
- Free product upgrades and iterative releases
- 24/7 access to our online support forum and knowledge base: http://support.jamasoftware.com
Jama also offers premium support for enterprise customers. Please contact us to learn more.
Pricing & Licensing FAQ
Do you offer integrations with Contour and how much do they cost?
Yes. Contour is built on open standards and offers seamless integrations with other popular 3rd-party solutions. Select the links below for more info on benefits and additional details. Integrations priced separately, contact sales for more information.- Jama Connector for Rally
- Jama Connector for HPQC
- Jama Connector for JIRA
- Jama Connector for Jive SBS
- Jama Connector for Enterprise Architect
- Integrations available with several other 3rd-party tools
Is Contour scalable for enterprise deployments?
Yes. Contour is an enterprise solution designed to support the demands of the largest global organizations. It can easily scale to thousands of users and geographically distributed teams.Do you offer volume discounts on Contour licenses?
Yes. Volume discounts are available, contact us for details. Request a Quote >Do you offer special discounts to universities, students and non-profits?
Yes. If your organization's purpose is to educate students or make the world a better place, we want to help you achieve that. Jama offers qualified organizations a 20% discount. Proof of status is required. Request a Quote >If we decide to rent Contour initially, can we switch to buy it later?
Yes. You can switch from term to perpetual at any time. Any unused portion of your term licenses will credit 100% towards your purchase. Contact us to discuss.Is maintenance and support required?
Yes. Maintenance is required for the first year, and is an additional 20% of the original, annual license price. Maintenance is then renewed annually thereafter for all licenses purchased. Visit Support Overview to see what's all included in your annual maintenance and support plan.Can we renew an expired maintenance plan?
Yes. You can renew an expired maintenance plan, Contact us for details.Request a Quote
In addition to your Contour licenses, we offer a range of professional services, training, and support to customize Contour to fit your process and ensure your success. Our team is happy to put together a quote for your organization.
Call us at 1 (800) 679-3058 or complete the form and we'll be in touch soon. If you're in Europe or Asia, contact our Global Alliance Partners below.
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