The Jama Support Community is a forum for Jama Software users to interact and collaborate with other users and with Jama support engineers. It’s full of resources for everyone from novices to masters, including tutorials and webinars, help guides and FAQs, feature requests and announcements and a robust knowledge base. For today’s post, we spoke with one of our Jama Support Community power users — frequent contributors with great questions and powerful insights into using Jama — about how their organization uses Jama and the value they’ve seen from the Support Community.
Harald Hotz-Behofsits is a product owner at Frequentis AG, an Austrian tech company with staff in 50 countries. Its core business is mission-critical software for the air traffic management sector, but Frequentis also builds voice communications and information systems for defense, public safety, public transportation and the maritime market. After graduating from university, Hotz-Behofsits worked in the Austrian office of Scientific Games until joining the team at Frequentis in 2001.
As a product owner, Hotz-Behofsits works on an agile software team tasked with developing mission-critical software in accordance with international standards. His team needs a product development platform that generates documentation to support traceability from requirements to design to test cases to test results.
Frequentis relied on IBM Rational RequisitePro until 2012, when the team grew “quite unhappy” with its drawbacks, says Hotz-Behofsits, and began looking for alternatives. Jama Software popped up on the company’s radar early on, and in June 2013, Hotz-Behofsits became Frequentis’s first Jama Connect user. Five years later, Frequentis has about 400 projects in Jama Connect.
Hotz-Behofsits cites Jama Connect’s “intuitive user interface” as one of the things he likes most about the platform: “It’s easy to get new people on board,” he says. Hotz-Behofsits’s team uses Jama’s REST API and Jira integrations and makes heavy use of Velocity reports. The team also exports data into Office templates. Jama Connect’s Review Center, Hotz-Behofsits says, gets “daily use,” with what he estimates are 5,000 to 6,000 reviews. Review Center gives teams context and visibility by illuminating the relationship between stories and activities. In addition, Review Center helps teams achieve traceability by demonstrating what happened and why throughout the product development process. Hotz-Behofsits also relies on Review Center to understand how defects have been detected and addressed during the development process.
Hotz-Behofsits uses the Jama Support Community for “inspiration and innovation.” “By sharing solutions,” he says, “everybody gains.” Questions asked by other users, he says, can spark new ideas. When users share their insights or workarounds on the Support Community, everyone has the opportunity to experiment with and even improve upon others’ solutions. Just as the Jama Connect platform empowers collaboration between stakeholders and across teams, the Support Community allows users working in different roles at different organizations to collaborate on how best to leverage Jama for success.
As a seasoned Jama Connect user and a regular presence in the Support Community, Hotz-Behofsits recommends that new users of the Jama Support Community start by querying the existing content, since the chances are that at least some of their questions have already been answered.
Hotz-Behofsits would recommend Jama to a colleague who needed to manage requirements, test cases, test activities, traceability and – “of course” – the review process. For Frequentis, Jama Connect has become a crucial platform for achieving traceability across requirements, clarifying work order (i.e., why something was changed when), and reporting and addressing defects.
Connect with Harald and other fellow Jama users on the Jama Support Community.