One of the things I love about product management and customer experience is the craft of it. Finally, a discipline that allows me to draw from every aspect of my eclectically diverse skill sets and interests.
With 14+ years of Enterprise SaaS experience, I have come across many complex feature requests and use cases. Never one to back down from a good challenge, I enjoy pushing the limits of what is possible while ensuring the big picture aligns with the overall product vision and strategy.
Experienced in:
• Developing product vision, strategy, and goals
• Develop and validate personas
• Creating and maintaining product roadmap
• Gathering product requirements (from user research, market research, user feedback, internal stakeholders, etc.)
• Creating and maintaining product backlog including prioritization
• Leading cross-functional teams across multiple office locations
• Presenting to stakeholders and obtaining buy-in
• Technical, analytical, and strategic thinking
• Managing product lifecycle from concept to end-of-life
• Product marketing to both customers and end-users
Specialties: User Experience, Customer Experience, User Research, Market Research, User Stories, Graphic Design, Data Analysis, Enterprise SaaS, User Champion, Product Lifecycle, Product Strategy, Goal Creation and Tracking, Technical Communication, Value Proposition, Product Marketing, Product Positioning, Training, Product Demonstration, QA Testing, Client Engagement, Business Analysis, Go-to-Market Strategy, Customer Segmentation Analysis, Sales Engineering, Customer Success, Agile Software Development, SCRUM, Value Selling
Tools and Languages: PhotoShop, InDesign, Illustrator, CRM, CMS, Aha!, Trello, InVision, Camtasia, Google Analytics, Zendesk, Sketchbook, SharePoint, Eloqua, Jira, Slack, Scrivner, HTML (some), Markdown
