This privacy policy applies to owned and operated by Jama Software, Inc. “Jama”. This privacy policy describes how Jama Software collects and uses the personal information you provide on our and our service: Jama.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.


EU-U.S. Privacy Shield

Jama participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.  Jama is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. []

Jama is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Jama complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Jama Software is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Jama may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Jama has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.

Under certain conditions, more fully described on the Privacy Shield website [], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

U.S.-Swiss Safe Harbor

Jama complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Jama has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Jama’s certification, please visit

Information Related to Data Collected for our Clients

Jama collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients

Jama has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Jama’s Client (the data controller). If the Client requests Jama to remove the data, we will respond to their request within 30 days.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Jama will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Collection and Use

The Jama Website collects the following information from you:

  • Contact Information such as name, company email address, phone number
  • Demographic information such as country and state
  • Information about your business such as company name, company size, business type
  • We obtain business contact information about you from third party sources, such as Dun and Bradstreet, to provide better account management support.

Jama Software collects site visitor information to:

  • Guide web site optimization and opt-in marketing best practices
  • Assess the needs of your business to determine suitable products
  • Create a Free Trial Account
  • Send you requested service information
  • Send you a newsletter or marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Display content based upon your interests

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • if Jama is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • to any other third party with your prior consent to do so

User Access and Choice

Upon request Jama will provide you with information about whether we hold any of your personal information.  If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, directory or testimonial on our site or deactivate it by making the change on our member information page [or by emailing our Customer Support at] or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

Should you provide information and opt in to marketing, we will use your name and email address to send you periodic email from Jama. Those who opt in might also receive additional announcements from us about product updates, services or the company newsletter. Out of respect for your privacy, you may opt out at any time and choose to stop receiving periodic email by following the unsubscribe instructions included in these emails, accessing the email preferences in your account setting page or your can contact us at

Tracking Technologies / Cookies

Jama and our analytics and service providers use cookies or similar technologies for the purpose of monitoring application usage and performance. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings and session information. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to provide support for the services we offer.


We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.


The security of your personal information is important to us. When you enter your login information to our platform, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Jama. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Community Forum

Our forum is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the forum. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.


We display personal testimonials of satisfied customers on our site in addition to other endorsements.  With your consent we may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us at

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will update this Site prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Product Usage Data

Our product team is committed and dedicated to providing the absolute best Jama experience. To support this initiative, we might access your anonymized usage data. Analysis of this data will inform our data-driven product development. Please see the Usage Data FAQ for more information.


Jama Software
135 SW Taylor Suite 200
Portland, OR 97204

Phone Number: (503) 922-1058
Email us: