The Essential Guide to Requirements Management
- 1. Writing Requirements
- 2. Requirements Gathering and Management Processes
Functional requirement examples and templates
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Interviews are a great way to start the requirements elicitation process. They are invaluable for gathering background information on business needs, customers’ and users’ problems, and the concerns of support staff and other relevant stakeholders. Interviews can also be used in follow-up to gather more detailed information. Interviews should cover a diverse and representative cross-section of the system’s stakeholders. You will want to include the full range of customer and user profiles. This is necessary to gain a proper perspective on competing needs, so your system requirements aren’t slanted in favor of one group. When you conduct interviews, it is important to ask open-ended questions. Open-ended questions are those that cannot be answered with a simple “yes” or “no.” They draw out specific information. They require the interviewee to explain their thoughts and provide reasons, which in turn provides context for evaluating and validating the requirements. You’ll also want to ask a lot of follow-up questions during the interview. Good follow-up questions either drill down for more detail or pull up to get an overview of the context. Some people will tend to talk specifics and exceptions. With them, you’ll need to pull up. Others will talk about context without ever getting into specifics. With those folks, you’ll need to drill down.
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