{"id":37351,"date":"2020-02-19T09:15:31","date_gmt":"2020-02-19T17:15:31","guid":{"rendered":"https:\/\/www.jamasoftware.com\/?p=37351"},"modified":"2024-10-03T10:20:19","modified_gmt":"2024-10-03T17:20:19","slug":"jll-boosts-efficiency-with-requirements-management-with-jira-integration","status":"publish","type":"post","link":"https:\/\/www.jamasoftware.com\/legacy\/blog\/2020\/02\/19\/jll-boosts-efficiency-with-requirements-management-with-jira-integration\/","title":{"rendered":"JLL: How Jama Connect\u2122 Integration for Jira\u00ae Improved Customer Satisfaction"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-37355\" src=\"https:\/\/www.jamasoftware.com\/media\/2020\/02\/JLL-Blog.png\" alt=\"\" width=\"1024\" height=\"512\" \/><\/p>\n<p><span data-contrast=\"auto\"><br \/>\nJama Software\u2019s latest customer story\u00a0<\/span><span data-contrast=\"auto\">shares the success of <\/span><a href=\"https:\/\/www.us.jll.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">Jones Lang LaSalle Incorporated (JLL), <\/span><\/a><span data-contrast=\"none\">a <\/span><span data-contrast=\"none\">gl<\/span><span data-contrast=\"none\">obal leader of real estate and investment management<b>.<\/b><\/span><span data-contrast=\"auto\"> As Marshall King, Senior Vice President of JLL&#8217;s IT Solutions <\/span><span data-contrast=\"auto\">explains<\/span><span data-contrast=\"auto\">, the company <\/span><span data-contrast=\"auto\">had<\/span><span data-contrast=\"auto\">\u00a0a<\/span><span data-contrast=\"auto\">\u00a0simple business goal:\u00a0<\/span><span data-contrast=\"auto\">\u201cTo be the easiest company to work with \u2026<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">We want our customers to feel like there\u2019s not a lot of barriers to working with JLL, and that we make it easy.\u201d\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Yet r<\/span><span data-contrast=\"auto\">oadblock<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">continually appeared<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u2014<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">usu<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">lly in the form of 100-200-page\u00a0<\/span><span data-contrast=\"none\">requirements\u00a0<\/span><span data-contrast=\"none\">documents<\/span><span data-contrast=\"none\"> in Word format, all in need of<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">review\u00a0<\/span><span data-contrast=\"auto\">by<\/span><span data-contrast=\"auto\">\u00a010+ stakeholders.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Plenty of companies can relate<\/span><span data-contrast=\"auto\">. But<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">JLL routinely <\/span><span data-contrast=\"auto\">promises customers\u00a0<\/span><span data-contrast=\"auto\">seamless\u00a0<\/span><span data-contrast=\"auto\">implementation of best-in-class technologies. Burdensome documents combined with an inefficient, manual process that slowed progress and caused miscommunications undermined that promise.<\/span><\/p>\n<h2>Requirements management with easy accessibility and visibility.<\/h2>\n<p><a href=\"https:\/\/www.jamasoftware.com\/platform\/jama-connect\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"auto\">Jama Connect<\/span><\/a><span data-contrast=\"auto\">\u00a0helped JLL<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">become the company they wanted to be for their customers<\/span><span data-contrast=\"auto\">. The Jama Connect<\/span><span data-contrast=\"auto\"> integration for Jira<\/span>\u00a0<span data-contrast=\"auto\">in particular, made the biggest impact. It simplified the unwieldy, document-heavy requirements management process into consumable tasks, and increased their levels of visibility. With more clarity and less miscommunication, customer requests were completed correctly and efficiently. While Jama and Jira stay in sync, other Jama Connect features <\/span><span data-contrast=\"auto\">like<\/span><span data-contrast=\"auto\">\u00a0the cloud-based platform, real-time <\/span><span data-contrast=\"auto\">accessibility, and <\/span><span data-contrast=\"auto\">Review Center addressed JLL&#8217;s other efficiency concerns. The <a href=\"https:\/\/www.jamasoftware.com\/solutions\/services\/\">Jama Professional<\/a><\/span><span data-contrast=\"auto\">\u00a0<\/span><a href=\"https:\/\/www.jamasoftware.com\/solutions\/services\/\"><span data-contrast=\"none\">Services Team<\/span><\/a><span data-contrast=\"auto\"> also helped with implementation and training along the way. But <\/span><span data-contrast=\"auto\">King<\/span><span data-contrast=\"auto\"> says<\/span><span style=\"font-size: 0.9rem; background-color: transparent;\" data-contrast=\"auto\"> his team didn\u2019t have to rely too heavily on training.<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cJama Connect is really pretty easy to use and intuitive<\/span><span data-contrast=\"auto\">\u201d he<\/span><span data-contrast=\"auto\">\u00a0explains. \u201c<\/span><span data-contrast=\"auto\">I don\u2019t do very much training these days. Occasionally, I\u2019ll have a team of people that ask me for some training, and it\u2019s more almost just like tips and tricks.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2>Global teams, global customers, always connected and communicating.<\/h2>\n<p><span data-contrast=\"auto\">Jama Connect<\/span><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-contrast=\"auto\">strengthens<\/span><span data-contrast=\"auto\">\u00a0stakeholder accountability<\/span><span data-contrast=\"auto\">\u00a0and collaboration\u00a0<\/span><span data-contrast=\"auto\">when multiple projects <\/span><span data-contrast=\"auto\">happen<\/span><span data-contrast=\"auto\">\u00a0internationally. Teams in different regions can\u00a0<\/span><span data-contrast=\"auto\">break down requirements<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">documents\u00a0<\/span><span data-contrast=\"auto\">and provide accurate updates to customers<\/span><span data-contrast=\"auto\"> in a central location. Everybody can see <\/span><span data-contrast=\"auto\">the<\/span><span data-contrast=\"auto\">\u00a0actions logged<\/span><span data-contrast=\"auto\">\u00a0and feedback provided.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;The <\/span><span data-contrast=\"auto\">Jama Connect process has been hugely successful and much more efficient and effective than our previous method,\u201d King says<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">It\u2019s easier to consume information, and easier to think about\u00a0<\/span><span data-contrast=\"auto\">the requirements at each step, too.<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><a href=\"https:\/\/resources.jamasoftware.com\/customer-story\/jll-boosts-efficiency-customer-satisfaction-by-using-jama-connect\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">Read the full customer story<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to learn more\u00a0<\/span><span data-contrast=\"auto\">about how JLL used Jama Connect<\/span><span data-contrast=\"auto\"> integration for Jira<\/span><span data-contrast=\"auto\">\u00a0to improve project efficiency and effectiveness.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<input class=\"fooboxshare_post_id\" type=\"hidden\" value=\"37351\"\/>","protected":false},"excerpt":{"rendered":"<p>Jama Software\u2019s latest customer story\u00a0shares the success of Jones Lang LaSalle Incorporated (JLL), a global leader of real estate and investment management. As Marshall King, Senior Vice President of JLL&#8217;s IT Solutions explains, the company had\u00a0a\u00a0simple business goal:\u00a0\u201cTo be the easiest company to work with \u2026\u00a0We want our customers to feel like there\u2019s not a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":46401,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[10,476,128],"industry":[1037],"class_list":["post-37351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-collaboration","tag-jira-integration","tag-requirements-management","industry-software-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>JLL requirements management with Jira integration - 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