{"id":27203,"date":"2019-07-30T10:30:13","date_gmt":"2019-07-30T17:30:13","guid":{"rendered":"https:\/\/www.jamasoftware.com\/?p=26507"},"modified":"2023-01-12T16:51:31","modified_gmt":"2023-01-13T00:51:31","slug":"how-to-justify-a-company-software-purchase","status":"publish","type":"post","link":"https:\/\/www.jamasoftware.com\/legacy\/blog\/2019\/07\/30\/how-to-justify-a-company-software-purchase\/","title":{"rendered":"Building a Business Case \u2014 and Proving ROI \u2014 when Purchasing Software"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-33378\" src=\"https:\/\/www.jamasoftware.com\/media\/2018\/03\/Building_a_Business_Case.png\" alt=\"\" width=\"1024\" height=\"512\" \/><\/p>\n<p><span data-contrast=\"auto\">If you\u2019ve just successfully gone through the process of\u00a0<\/span><span data-contrast=\"none\">building a business case<\/span><span data-contrast=\"auto\">\u00a0for a software platform, then you know it\u2019s more than just proving\u00a0<\/span><span data-contrast=\"none\">ROI<\/span><span data-contrast=\"auto\">\u00a0\u2013\u00a0<\/span><span data-contrast=\"none\">purchasing software<\/span><span data-contrast=\"auto\">\u00a0takes a lot of pre-planning and strategy. You\u2019re probably also familiar with the feeling of elation that comes after you\u2019ve received that official purchase approval.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You also know that once the euphoria wears off, the real work of justifying your purchase begins. That\u2019s because achieving the ultimate value from a solution isn\u2019t always a feat that\u2019s realized within the first year of usage.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Even the most affordable, desperately needed software will have to prove itself to your decision-makers and fellow employees \u2014 not just once, but many times when renewals come due.\u00a0<\/span><span data-contrast=\"none\">Building a business case\u00a0<\/span><span data-contrast=\"auto\">for<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">purchasing software\u00a0<\/span><span data-contrast=\"auto\">often requires that you keep \u201cselling\u201d the software to your superiors and colleagues, so they maintain a good perception of it and trust you with future decisions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">How can you help justify\u00a0<\/span><span data-contrast=\"none\">purchasing software<\/span><span data-contrast=\"auto\">?<\/span><span data-contrast=\"auto\">\u00a0Here are five ways.<\/span><\/p>\n<h2><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Trace <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">E<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">verything <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">B<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">ack to\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Y<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">our\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">I<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">nternal\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">N<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">eeds\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">A<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">nalysis<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">\u00a0<\/span><\/b><span style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">There\u2019s an old saying, \u201cNobody ever got fired for buying IBM.\u201d Perhaps the modern equivalent is, \u201cNobody ever got fired for implementing a solution that did exactly what it was supposed to do.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Before you began<\/span><span data-contrast=\"auto\">\u00a0the process of<\/span><span data-contrast=\"auto\">\u00a0evaluating\u00a0<\/span><span data-contrast=\"auto\">and\u00a0<\/span><span data-contrast=\"none\">purchasing\u00a0<\/span><span data-contrast=\"none\">software<\/span><span data-contrast=\"auto\">, you and your colleagues no doubt performed an internal needs analysis that identified the top priorities and anticipated areas of benefit for your new solution. You\u2019d be surprised at how often evaluation teams forget all about this analysis once they\u2019ve gone live.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">So,\u00a0<\/span><span data-contrast=\"auto\">if you\u2019re\u00a0<\/span><span data-contrast=\"none\">building a business case\u00a0<\/span><span data-contrast=\"auto\">for\u00a0<\/span><span data-contrast=\"none\">purchasing software<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">take the time to recall the main things this solution was supposed to be doing for your organization (<\/span><span data-contrast=\"auto\">Im<\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">roving efficiency?\u00a0<\/span><span data-contrast=\"auto\">Streamlining communication<\/span><span data-contrast=\"auto\">?\u00a0<\/span><span data-contrast=\"auto\">Reducing errors<\/span><span data-contrast=\"auto\">?), and then measure how well it is actually doing these things.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">You can justify\u00a0<\/span><span data-contrast=\"none\">purchasing software\u00a0<\/span><span data-contrast=\"auto\">in many ways, but if you can tie the value of the solution directly to your company\u2019s internal needs, you\u2019re well on your way to demonstrating\u00a0<\/span><span data-contrast=\"none\">ROI<\/span><span data-contrast=\"auto\">.\u00a0<\/span><\/p>\n<h2><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Don\u2019t I<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">gnore the <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">S<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">oft\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">B<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">enefits<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">\u00a0<\/span><\/b><span style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">ROI\u00a0<\/span><span data-contrast=\"auto\">is important, but it\u2019s not the only factor to be considered when\u00a0<\/span><span data-contrast=\"none\">building a business case<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Executives like to see that a $50,000 piece of software paid for itself within one year and continues to deliver savings of $10,000 per year. But don\u2019t overlook opportunities to report on all the \u201csofter\u201d ways the solution is improving life at your company.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, if the software enabled you to streamline a process from five steps to two, you may not always be able to measure the exact time savings, tie that to someone\u2019s salary and come up with monthly or yearly cost savings. But anyone can appreciate shaving steps from a process.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Of course, sometimes the benefits are even softer. An employee may tell you, for example, that the\u00a0<\/span><span data-contrast=\"auto\">review\u00a0<\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">rocess<\/span><span data-contrast=\"auto\">\u00a0is now \u201cmuch easier, and even\u00a0<\/span><span data-contrast=\"auto\">kind of<\/span><span data-contrast=\"auto\">\u00a0fun.\u201d You can\u2019t say with certainty that the process is reducing turnover by X percent each year, resulting in hard-dollar savings. But it\u2019s intuitive that people will be less likely to leave jobs in which boring or cumbersome transactions are made as painless as possible.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">Learn more about <\/span><span data-contrast=\"auto\">thoughtfully selecting the right product development platform by\u00a0<\/span><a href=\"https:\/\/resources.jamasoftware.com\/ecosystem\/selecting-the-right-product-development-platform\"><span data-contrast=\"none\">reading our guide.<\/span><\/a><\/p><\/blockquote>\n<h2><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Meet with <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">R<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">esistance <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">H<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">ead-<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">O<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">n<\/span><\/b><span style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">It\u2019s all too easy to hear negative chatter, shrug, and say \u201cHaters\u00a0<\/span><span data-contrast=\"auto\">gonna<\/span><span data-contrast=\"auto\">\u00a0hate.\u201d But in this case, haters are also going to speak ill of your solution to their peers and superiors. And sour grapes from a few disgruntled employees can drag down everyone\u2019s perception of a software platform.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">So,<\/span><span data-contrast=\"auto\">\u00a0as part of your process for\u00a0<\/span><span data-contrast=\"none\">building a business case<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">meet with t<\/span><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">e haters<\/span><span data-contrast=\"auto\">. Ask them to explain their concerns about the new system.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Perhaps they simply need more training to make better use of its features. Or maybe they have legitimate concerns about navigation or functionality that could be addressed through\u00a0<\/span><a href=\"https:\/\/www.jamasoftware.com\/resource\/streamlining-systems-development-opshub-webinar\/\"><span data-contrast=\"none\">customi<\/span><span data-contrast=\"none\">z<\/span><span data-contrast=\"none\">ations<\/span><\/a><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">or\u00a0<\/span><a href=\"https:\/\/www.jamasoftware.com\/platform\/jama-connect\/integrations\/\"><span data-contrast=\"none\">integrations.<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<blockquote><p><a href=\"https:\/\/resources.jamasoftware.com\/webinar\/ask-jama-best-practices-for-implementing-new-technologies\"><span data-contrast=\"none\">Watch our webinar<\/span><\/a><span data-contrast=\"auto\">\u00a0to hear more best practices for implementing new technologies.<\/span><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><\/p><\/blockquote>\n<h2><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Keep <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">C<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">ommunicating with <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">E<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">nd\u00a0<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">U<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">sers<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">\u00a0<\/span><\/b><span style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">If you\u2019re responsible for\u00a0<\/span><span data-contrast=\"none\">purchasing software<\/span><span data-contrast=\"auto\">, m<\/span><span data-contrast=\"auto\">ake sure your new\u00a0<\/span><span data-contrast=\"auto\">solution\u00a0<\/span><span data-contrast=\"auto\">remains a \u201cbig deal\u201d long after end user training and the initial go-live date. Even if your launch was a success, you\u2019ll need to encourage employees to keep using the new platform rather than reverting back to their older, less efficient ways of doing things.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Make sure the communication is a two-way effort. Rather than simply blasting employees with emails reminding them about how great the new software is, consider giving them an intranet page or social media group in which they can share tips, ask questions and even vent frustrations.<\/span><\/p>\n<h2><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">Own the <\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">N<\/span><\/b><b style=\"text-align: -webkit-match-parent; background-color: transparent; font-size: 1rem;\"><span data-contrast=\"auto\">egatives<\/span><\/b><\/h2>\n<p><b><\/b>This one is counterintuitive, but it\u2019s important. There\u2019s no such thing as flawless software, nor even software that\u2019s a perfect fit for any one organization. Your new software has some shortcomings, doesn\u2019t it? Or at the very least, hasn\u2019t it underwhelmed in at least one benefit area?<span style=\"background-color: transparent; font-size: 1rem;\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Give your decision<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">makers an honest assessment in these areas. When you admit that things aren\u2019t perfect on your new platform, you\u2019ll paint a much more realistic picture of what\u2019s actually going on \u2014 and your executives will be more likely to believe you when you gush about the benefits.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<blockquote><p><b><i><span data-contrast=\"auto\">Learn more about\u00a0<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">communicatin<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">g the benefits of Jama Connect and\u00a0<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">gaining consensus<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">\u00a0across your organization by downloading our eBook,\u00a0<\/span><\/i><\/b><a href=\"https:\/\/resources.jamasoftware.com\/ecosystem\/making-a-case-for-jama-connect\"><b><i><span data-contrast=\"none\">\u201cMaking a Case for Jama Connect.\u201d<\/span><\/i><\/b><\/a><b><i><span data-contrast=\"auto\">\u00a0<\/span><\/i><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/blockquote>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<input class=\"fooboxshare_post_id\" type=\"hidden\" value=\"27203\"\/>","protected":false},"excerpt":{"rendered":"<p>Even the most affordable, desperately needed software will have to prove itself to decision-makers and fellow employees \u2014 not just once, but many times.<\/p>\n","protected":false},"author":4,"featured_media":44361,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[856],"tags":[453,454,29,455],"industry":[],"class_list":["post-27203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-modernizing-software-processes","tag-building-a-business-case","tag-purchasing-software","tag-roi","tag-software-renewal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Buidling a Business Case for Purchasing Software | Jama Software<\/title>\n<meta name=\"description\" content=\"Building a business case for purchasing software requires you to demonstrate ROI and prove the tangible value of a new solution.\" \/>\n<meta name=\"robots\" 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