![\"mary-kuch-blog-featured-image\"](\"https:\/\/static.jamasoftware.com\/www\/imports\/2017\/01\/mary-kuch-blog-featured-image.jpg\")
<\/p>\n<\/p>\n
I am a Strategic Customer Success Manager at Jama. I have watched many customers implement Jama Connect and learned a few things along the way.<\/p>\n
One of the biggest AHA! moments I\u2019ve had so far is that the lift the organization makes to change human behavior<\/i> around how they do their work is much heavier than the tasks associated with training people how to use Jama Connect. Learning how to use Jama Connect is actually the easy part! The real challenge is successfully going through the change management exercise.<\/p>\n
Humans hate change. Why? Because it\u2019s hard! Repaving the roads in our brains around our daily activities is hard mental work and when the work we\u2019re doing is on a delivery timeline \u2013 or heaven forbid, behind – reverting to the evil we know can be astonishingly tempting. As an organization going through change that involves the lifeblood of your organization \u2013 your products \u2013 you need to accept this undeniable fact and embrace strategies that address that head-on. I\u2019ll be sharing the first of my learnings with you in this post; another follow-on post with additional thoughts will be posted in the next several days.<\/p>\n
Communicate\u00a0why the change is necessary to the entire organization<\/strong>
\nMake sure everyone wallows in the pain of the current state and understands why the new state is better and critical to the longevity of the organization. Paint a vision of it. Talk about how the changes are important to everyone, not just the product organization. Why? Because there will be hiccups along the way and everyone needs to be bought in and understand the value of going through the challenges and work associated with the change. In my experience, if you don\u2019t, they won\u2019t.<\/p>\n