Dedicated to providing the best service in the industry.
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Jama has a 95% customer satisfaction rate.
It's one of the key reasons why companies choose Jama. We pride ourselves on helping our customers succeed every step of the way. Our professional services and support staff has decades of experience developing sophisticated applications, working with various development processes and they understand Contour inside and out, because they helped build it.
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If you have a support question, you can
track your support requests online, or feel free to call us toll-free at 1 (800) 679-3058 or email us at
support@jamasoftware.com. One of our experienced Support engineers will response to your request within 24 hours to solve your problem.
Jama Support & Maintenance Plans
All Contour licenses come with the first 12 months of Standard Support and Maintenance included. Beyond the first year, plans are then renewed annually. If you need to renew your contract, please contact us.
Standard Support & Maintenance Plan:
- Product upgrades & iterative releases
- Email, online & phone support
during standard support coverage hours
- Support coverage Monday - Friday,
8am - 5pm PST, excluding major holidays
- 24/7 access to online support portal and
ticket system.
Visit Support Forum >
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Premium Support & Maintenance Plan:
- Everything in Standard Plan, plus:
- 24/7 phone support coverage, including
major holidays
- Priority routing of issues
during business hours
- 1 hour response time
Contact Sales >
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Available as Pro Services:
- Customization services
- Product integrations
- Technical consulting
- Strategic consulting
- End-user training
- Custom reports services
See Pro Services >
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