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At Jama Software we pride ourselves on helping customers succeed every step of the way. Our support team has decades of experience working with various development processes and they understand Jama inside and out, because they helped build it.

Reach out to us anytime. Ask questions, leave comments and find the resources you need to be successful with Jama. Browse below to get started. We’ve got your back.

Jama Support Plan

A key component to every successful Jama implementation is knowledgeable and responsive Technical Support. Read our Master Support Agreement.

Support Plan Features

  • Knowledgebase
  • User community
  • 24 hour response time for severity 1 issues
  • 48 hour response time for severity 2 issues
  • 72 hour response time for severity 3 issues
  • Hotfixes and inline releases
  • New versions

Meet a few of our Support Engineers


Contact our Support Team

Support Hotline – U.S. and Direct
Jama Software
Toll-free: 1-800-679-3058
Direct: 1-503-922-1058
Hours: 7:00am – 5:00pm PT

Partner: Xeausoft Limited
Direct: 01926 354000
Hours: 9:30am – 6:30pm CET

Partner: QA Systems
Direct: +49 (0) 711 138183 0
Hours: 8:00 – 17:00 GMT+1