Providing the best service in the industry.

It’s one of the key reasons why companies choose Jama. We pride ourselves on helping our customers succeed every step of the way. Our professional services and support staff has decades of experience developing sophisticated applications, working with various development processes and they understand Jama inside and out, because they helped build it.

If you have a support question, you can track your support requests online, or feel free to call us toll-free at 800.679.3058 or email us at support@jamasoftware.com. One of our experienced Support engineers will respond to your request within 24 hours to solve your problem.


Jama Support & Maintenance Plans

Standard Support & Maintenance:

  • Product upgrades & iterative releases
  • Email, online & phone support during standard support coverage hours
  • Support coverage Monday – Friday, 8am – 5pm PST, excluding major holidays
  • 24/7 access to online support portal and ticket system.
    Visit Support Forum >

Premium Support & Maintenance:

  • Everything in Standard Plan, plus:
  • 24/7 phone support coverage, including
    major holidays
  • Priority routing of issues
    during business hours
  • 1 hour response time
    Contact Sales >

Available as Professional Services:

  • Customization services
  • Product integrations
  • Technical consulting
  • Strategic consulting
  • End-user training
  • Custom reports services
    See Services >