Dedicated to providing you the best service in the industry.

It's one of the key reasons why companies choose Jama. We pride ourselves on helping our customers succeed every step of the way. Our professional services and support staff has decades of experience developing sophisticated applications, working with various development processes and they understand Contour inside and out, because they helped build it.

If you have a support question, you can track your support requests online, or feel free to call us toll-free at 1 (800) 679-3058 or email us at support@jamasoftware.com. One of our experienced Support engineers will response to your request within 24 hours to solve your problem.

Contour Documentation If you're looking for the User Guide, Installation Guide or other Contour documentation, it's all available on Jama Backstage for you to download. Download Documentation >

Contour Training Learning how to properly use, administer, and customize Contour is an important key to your success. Get your team ramped up quickly with our instructor-led training courses. See Training Options >

Professional Services Jama offers a range of services to help ensure a successful implementation and adoption of Contour across your entire organization from technical consulting to strategic consulting optimizing your requirements process. See Professional Services >

Integrations Jama offers integrations with other commercial 3rd-party solutions through our professional services group. In addition, we've published our Web Services API to build your own. See Integration Options >

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Jama Support & Maintenance Plans

All Contour licenses come with the first 12 months of Standard Support and Maintenance included. Beyond the first year, plans are then renewed annually.

Standard Support & Maintenance Plan Includes:

• Product upgrades & iterative releases
• Unlimited email, online & phone support during standard support coverage hours
• Support coverage Monday - Friday, 8am - 5pm PST, excluding major holidays
• 24/7 access to online support portal and ticketing system
  Visit Jama Support Portal >

Premium Support & Maintenance Plan Includes:

• Everything in Standard Plan, plus:
• 24/7 phone support coverage, including major holidays
• Priority routing of issues during business hours
• 1 hour response time
  Contact Sales for Pricing >

Not covered in Support Plans, available as Pro Services:

• Customization services
• Product integrations
• Technical consulting
• Strategic consulting
• End-user training
• Custom reports services
  See Pro Services >

Support Renewals

Support plans are renewed annually. If you need to renew your contract, please contact us.