The Customer Care team provides 24×5 support to keep your Jama instance up and running with no issues. Enterprise customers can also leverage on-call support engineers during weekends in case their Jama instance is down or significantly reduced in a production environment.
Designed to serve enterprises relying on Jama for mission critical product delivery, Technical Account Managers (TAMs) provide high-touch technical guidance, technical planning, education, and business management. In addition to having a named TAM, there are a number of other features included in the Premium Support Offering. See our datasheet for more information.
Join Jama’s active Community online where users, members of our customer care team, and technical consultants collaborate with each other to resolve issues and discuss best practices. You’ll also gain access to free online training, customer focused webinars and more.