Jama is committed to the long-term success of each of our customers, no matter the need or the budget. Our expert consultants and Customer Care team are here to help your organization get the most out of Jama quickly and efficiently, increasing adoption and shortening your time to value.

Professional Services Offerings

Business Services

  • Process Alignment – Fit Jama around the way you plan, build and test your products
  • Deployment & Adoption – Roll out Jama successfully with minimal impact to your teams
  • Customized Training – Centered around your people, process and data.
  • Optimization Services – Take advantage of new Jama capabilities or realign Jama with changed business processes

Technical Services

  • Installation and Upgrade – Expertise to help facilitate installation or upgrades
  • Data Migration – From legacy systems into Jama, or to merge or split multiple Jama instances
  • Report Development – Custom reports built to your specification or training using our advanced reporting tools
  • Extensions and Developer Services – Experts to advise, architect and build extensions to Jama via REST API.

Customer Care

Enterprise Support

The Customer Care team provides 24×5 support to keep your Jama instance up and running with no issues. Enterprise customers can also leverage on-call support engineers during weekends in case their Jama instance is down or significantly reduced in a production environment.

Premium Support

Designed to serve enterprises relying on Jama for mission critical product delivery, Technical Account Managers (TAMs) provide high-touch technical guidance, technical planning, education, and business management. In addition to having a named TAM, there are a number of other features included in the Premium Support Offering. See our datasheet for more information.

Online Community

Join Jama’s active Community online where users, members of our customer care team, and technical consultants collaborate with each other to resolve issues and discuss best practices. You’ll also gain access to free online training, customer focused webinars and more.

Customize Jama to Your Organizational Needs

Contact us to receive a personalized quote.

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