Add a New User
Adding users in the Organization Administration is only available for installations configured to use regular Contour Authentication. Check the LDAP documentation for adding users utilizing other authentication methods.
| 1. | Select the Administration perspective option located within Contour's header. If the option is unavailable then you do not have Administration rights. |
| 2. | Select the Users option from the left side panel. |
| 4. | Compete the required fields. |
| • | User ID - The User ID must be unique within Contour so using an email address is recommended. On Demand Users - We strongly recommend using email addresses for user names as your Organization’s user names must be unique within our global user database. |
| • | License Type - License assignment should be configured depending on the licenses purchased and the expected usage of Contour by the new user. See Updating the License Key for more information. |
| • | Send Email to New User - Option will send an email to the user notifying them of their user ID, password and URL to log into the system. |
Editing User
| 1. | Select the Administration perspective option located within Contour's header. If the option is unavailable then you do not have Administration rights. |
| 2. | Select the Users option from the left side panel. |
Hint: If you do not see an expected user, select the 'View Inactive Users' option
| 3. | Select the Edit link within the desired row to open the user's details. |
| 5. | Click on Save to close the edit window. |
Deactivating User
Inactive users will not be able to log into Contour until they have been reactivated by an administrator.
| 1. | Select the Administration perspective option located within Contour's header. If the option is unavailable then you do not have Administration rights. |
| 2. | Select the Users option from the left side panel. |
| 3. | Select the Deactivate link within the desired row. |
Note: You cannot delete users as Contour tracks events by user and deleting the user would not allow this type of auditing.
Editing Subscriptions
| 1. | Select the Administration perspective option located within Contour's header. If the option is unavailable then you do not have Administration rights. |
| 2. | Select the Users option from the left side panel. |
| 3. | Select the Edit Subscriptions link within the desired row. |
| 4. | Select the Group or User to edit. Here you can select to unsubscribe items that either the user has subscribed to or that the Administrator has subscribed them to. See Subscribing to Email Notification for more detail. |
