Customer Success Management

Our Customer Success Managers (CSMs) are Jama’s investment in you. The CSM team ensures that as a customer you have the resources and tools you need, from initial onboarding to your ongoing use of the solution. They ensure that you have access to our collective experience and best practices to drive ongoing value from your engagement with Jama.

Support Community

Ask questions, leave comments and find resources.



Leverage our quick training programs to master Jama.


Support Tickets

Submit a ticket for private or confidential issues.


Professional Services



Jama’s Learning team meets our users where their needs are – from new users getting started with Jama to experienced users looking to unlock more value from their solution. Users can learn at their own pace through our self-paced e-learning programs or through virtual or in-person training sessions.



Jama’s Consulting team provides a breadth and depth of experience to ensure the solution is aligned with your business needs, from initial implementation to ongoing optimization and growth. Our consultants work with you to ensure you are able to drive your critical workflows and outcomes from Jama.

Success Stories

Our Customer Success team will align Jama with your processes and critical business needs.

Everything we do is about ensuring you continue to get the value you need and expect from Jama. Our customer success team is your partner from initial implementation and deployment, to ensuring your users understand how to get the most from Jama, to helping you evolve the solution to meet changing business needs.