Jama Customers

Three Market Forces Challenging Product Developers and Inspiring Us

What I learned from our customers and why I'm excited to partner with them

Scott Roth | August 25, 2016

When I joined Jama as CEO earlier this year, I was excited to become part of a team that was passionate about our customers and solving their problems. The companies we get to work with are a major reason I wanted to join Jama to begin with — it’s an honor and a thrill to partner with them as they build products that will change their industries and the economy. I know I’m not alone in that enthusiasm: As I met individually with every employee during my first three months on the job, over and over again “our customers” was a top reason people cited for coming to work here.

Market Forces

Our customers span an array of critical industries — aerospace, financial and consulting services, medical devices, government, semiconductor, consumer electronics and automotive, to name a few. I’ve now had the privilege of meeting with dozens of them, and I’ve consistently heard them describe the following market forces in play:

The new generation of smart, connected products is increasing competition.

For the first time ever, when consumers buy something new, whether a phone, a thermostat or a car, they expect its capabilities to improve over time. They expect new features over the lifetime of the product, automatic fixes where there were previously recalls, and unprecedented options for customization. With each release of Jama, we’re rolling out new features and improvements that focus on enabling innovation for our customers. We invested in building our REST API to add more even customization and extend the functionality of our solution.

Increasing complexity and new regulation add new challenges.

Development cycles are more complicated than before, requiring close coordination of hardware and software teams, often using different tools and methodologies. Connected products introduce new security risks, often into industries that were previously immune to regulatory compliance. As software becomes an increasingly critical component of new cars, the automotive industry has responded with new compliance regulations such as ISO26262, and so have we. This year we achieved ISO 26262 fit-for-purpose certification by TÜV SÜD to give our customers confidence as they navigate the path to compliance in their product development process.

Systems development teams require a purpose-built product development platform and must take a continuous engineering approach to create products for the modern world.

ALM was built for software, PLM was built for hardware, but today’s product teams require a unified set of capabilities. Teams need contextual, ongoing collaboration and a single source of truth for their data and requirements. In June, we released Jama 8, kicking off a series of releases that will build on our core traceability and collaboration features. We’re also investing in our product ecosystem with the launch of our Partner Alliance Program, working with best-of-breed solution providers to better serve our customers.

At face value, these challenges are daunting. But we get to see our customers overcome them each day through disciplined, modern management of their development processes, which lets them better capitalize on industry trends. As they work to deliver the life- and economy-critical products that are going to change the way we live, we’re glad to be their partners and are eager to foster their success every step of the way.