Posts Tagged ‘Customers’

Product Innovation spotlight: IntraPace is solving a heavyweight issue using Contour.

Tuesday, August 11th, 2009

The World Health Organization predicts by 2015 that 2.3 billion people around the world will be overweight and 700 million will be obese.  The growth rates for weight issues in the U.S. alone has tripled since 1980.  Ouch!  But, Americans aren’t alone in their growing waist lines.  Many other developed countries are experiencing increasing obesity rates as well.  Despite billions being spent every year on weight loss products, few people actually achieve the long-term results they need to reduce their weight to a healthy range.  Thus, obesity is reaching epidemic proportions and remains one of the biggest global healthcare issues today.  Hmm, starting to feel a little guilty about eating that 2nd doughnut?

IntraPace, a medical device company based in Mountain View, California, is working on an innovative product that is tackling obesity in a new way.  Backed by Johnson & Johnson, Boston Scientific and other investors in healthcare and bioscience, Intrapace is developing the first “intelligent” implantable device for obesity intervention called abiliti, which is currently in clinical trials in Europe and not yet available in the marketplace.  As the product team at IntraPace develops this unique medical device, they’re managing all the requirements, both hardware and software, along with its related documents within Jama Contour – enabling them to control changes and keep everyone in sync.

I searched through many solutions and Contour was by far the best implementation of a tool for managing requirements.  It is simple to use and intuitive to learn. - Mace Volzing, software development manager, IntraPace

Recently, I spoke with Mace Volzing, the software development manager at IntraPace and asked him a few questions about his team’s use of Contour and their process for developing products.

What are the goals of the projects you’re managing within Contour?  Tell us a little about your role and the new product your team is building?

I manage the software development for our new abiliti medical device that is used by people to lose weight.  Once implanted, the abiliti system is designed to detect when a person consumes food and drinks.  Using sensors, the system tracks what they eat and their physical activity, then it uses this information to delivery therapy at the right time and monitor the patient’s progress against weight loss goals.   It works using what is called “gastric stimulation” by delivering a series of low-energy electrical impulses to the stomach to give a person the feeling of being full before they actually are full, thus helping them consume fewer calories.  Most people often eat until they feel full, so abiliti acts as a kind of an internal gatekeeper between them and the Supersize Fries they don’t need.  The system then also provides a detailed picture of the data, which can be downloaded and reviewed by patients and their physicians at the doctor’s office to track results over time.

In terms of Contour, I was looking for a tool to manage the flow of requirements from a Marketing Specification to System Requirements down through to the detailed hardware and software requirements, and finally to validation of Test Plans.  Keeping the interactions between all of these documents up to date is a challenge and finding the right tool makes a laborious task painless.  Contour is the right tool, we use it to manage all of our requirements.

What development process do you use?

In the medical device world, requirements documentation is very important for compliance.  It all starts with a Marketing Specification and flows down to a Product Requirements document.  We have design descriptions, API definitions, risk analysis and validation test plans all being managed and kept in sync by Contour.  All of the documents are cross-referenced for traceability, and Contour makes keeping these relationships up to date an easy task.

What’s the biggest challenge you and your organization face in managing this process?

Change!  Any single change can ripple through many different documents.  Having a way through Contour to manage the “ripple effect” is incredibly valuable.

Why did you choose Contour?  How is Jama helping you be more successful?

I searched through many solutions available for this capability and Jama Contour was by far the best implementation of a tool for managing requirements.  It is simple to use and intuitive to learn.  I was able to get our entire staff to buy into using the tool within 3 weeks of launching the software at our company.

What were you using before Contour to manage requirements?

Word documents and needles in my eye.  Actually I was lucky, I came into this project at the right time and was able to secure Contour in the early stages of development.  Contour is one of the best tools we have added to our process!

Bonus question:  What’s your favorite band of all time?

That is a tough question.  My taste in music constantly changes… Right now I’m a big fan of The Fray or Maroon 5.

Thanks Mace for your insights and sharing your story with us.  Good luck with the clinical trials, I think those who struggle with serious weight loss will be anxious to see abiliti hit the market as an alternative to other surgical procedures such as gastric bypass.  Personally, I’m thinking I’ll have to skip the Honkin’ Huge burrito cart today and go running at lunch instead.  Here’s to good health (and the occasional doughnut)!

For other customer success stories: visit Jama Customers page.
For more info, videos and a free trial of Contour: visit Jama Software.

Product innovation spotlight: Stonesoft uses Contour to effectively manage the releases of its award-winning security software.

Monday, June 1st, 2009

Stonesoft Corporation (NASDAQ OMX: SFT1V), a leading provider of integrated network security solutions, knows a thing or two about enterprise software.  Its award-winning solution, StoneGate, provides its customers a powerful, flexible and cost-effective way to protect the information flow of large, distributed organizations.

When Stonesoft recently chose Jama Contour, these same 3 characteristics of power, flexibility and immediate ROI were key criteria Stonesoft valued in its thorough evaluation process of several requirements management solutions.

“We chose Contour after looking at the competitors. The traditional tools seem to be stuck with old client-server technology and look too complex.”
- Ville Hamalainen, director of R&D, Stonesoft Corporation, Finland

Founded on the vision of bringing simplicity and tangible business value to security solutions for businesses, Stonesoft is a global organization with corporate headquarters in Helsinki, Finland and Americas headquarters in Atlanta, Georgia, with offices throughout Europe, Asia and the Americas.  The StoneGate product family unifies firewall, VPN, IPS and SSL VPN; blending network security, end-to-end availability and load balancing into a unified and centrally managed system.

At Jama, we’re excited to be working the talented crew at Stonesoft and recently we had the opportunity to speak with Ville Hamalainen, the director of R&D, and ask him a few questions about Stonesoft’s product development process and their reasons for selecting Contour.

What are the goals of the projects you’re managing within Contour?  Tell us a little bit about the products your team is building.

We are using Contour to manage the development of our StoneGate product family:  Firewall/VPN and VPN client, IPS, SSL VPN and our Management Center software products.  For more details on Stonesoft’s products, click on the image.

How large are your projects in terms of the number of requirements involved?

We manage each new release of StoneGate as a project within Contour.  Each release project has about 20 features for the whole StoneGate product family, and each of these new features contains on average 25+ requirements and other related items.  So we’re looking at 500+ requirements in total for each project under management.

What development process do you use?

We use an iterative process, quite close to the Unified Process.  We produce about 5 increments every project round and the duration is about 9 months.  From a traceability standpoint, we start by defining the features and then we create related downstream items for functional requirements, design mock-ups and user scenarios. And, we map these to our release schedule within Contour.

What’s nice is that we recently leveraged Jama’s professional services team to help customize Contour to fit our process and configure an enhanced release management view that we needed.  This engagement only took a few months and we now have a better way to see everything related to the features within a planned release.

What’s the biggest challenge you and your team face in managing this process?

Communication with our product development teams around the world in Sophia Antipolis, France, Helsinki, Finland and Atlanta, Georgia.  I think it’s a challenge many global teams face, but Contour helps because it now enables us to keep everyone in sync and aligned on building the right set of features for each new release of our products.

Why did you choose Contour?  How will Jama help you be more successful?

We chose Contour after looking at the competitors.  The traditional tools seem to be stuck with old client-server technology and look too complex.  In our assessment, we found Contour to be the most cost-effective and collaborative tool for requirements management on the market today.

What were you using before Contour to manage requirements?

We used Microsoft Word documents stored to Lotus Notes.

Bonus Question:  What’s your favorite band of all time?

That’s a tough one.  I’d have to say Queen or The Beatles.  I also like Rage against the Machine, but of all time… I’d have to say The Beatles.

The Beatles, a respectable choice.  Thanks Ville for the insights.  For more information about Stonesoft, visit www.stonesoft.com

To discover for yourself why innovative companies like Stonesoft are choosing Contour as an easier, more collaborative solution for requirements management, request a free trial.  Product development is complex enough, the software you use to manage it shouldn’t be.  Enjoy the journey.

Product innovation spotlight: d&b audiotechnik enjoys the sweet sounds of success.

Tuesday, April 28th, 2009

Next time you’re at a live concert, a theater performance or a sports arena being blown away by the sound system, stop for a moment to notice the speakers.  There’s a good chance you’re experiencing the quality of a d&b audiotechnik system.

d&b audio: The Who, Oberhausen, 2007

d&b speakers

From its first facilities in a garage in the German village of Korb to a global company now with offices and partners across 5 continents,  d&b has been designing and manufacturing premium loudspeaker systems since 1981.  There’s a skill in producing high quality sound in an auditorium and designing a sound system that creates the illusion that there is no amplification; that the sound is originating from the performers on stage or in the orchestra.  With d&b, they bring this illusion to reality.

From the Tamba Symphony Hall in Japan to the Badminton Theatre in Athens, to Disneyland, sports venues and modern hotels like the Omm Hotel in Barcelona, d&b has been providing extraordinary sound through their innovative speakers to people all around the world.

d&b gallery

At Jama, we’re excited to welcome d&b to our customer community.  Recently we had the opportunity to speak with Claus Renftle, a development manager at d&b and ask him a few questions about their requirements management process and reasons for selecting Contour.

What are the goals of the products you’re managing within Contour?  Tell us a little bit about what your team is building.

The goal of our product is to spread good acoustic sound over the enthusiastic audience, for the background on d&b’s approach, see democracyforlisteners.com for more information.

The first product being managed within Contour is our next generation audio power controller-amplifier.  It’s a typical embedded system of medium to large complexity which involving several microcontrollers and signal processors, a graphics display, network interfaces and of course a lot of power electronics.

What development process do you use?

For the complete unit including software, hardware and system you might describe our process as a combination of V-model with smaller iterative loops.

What’s the biggest challenge you and your team face in managing requirements?

  • Collecting all the relevant data, specifications (technical requirements), needs (user requirements) into one data system
  • Setting up a data structure that keeps all the data in a way that we can easily export or get out of the system whenever we need
  • Changing from an unstructured “everybody writes down what and how he likes” mode to a consistent “every existing item of information has to be structured and handled in a given way” mode.

Why did you choose Contour?  How will Jama help you be more successful?

There’s 5 things we were drawn to:

  • High flexibility.  No specialized software exclusive just to software development, so we could manage both hardware and software requirements in Contour.
  • Transparent functionality.  No legacy confusions to worry about; Contour provides a complete overall package for us.
  • Modern technology.  Contour seems well built and serviced, including documentation, forums, etc.
  • Rapid development.  There seems to be a strong development path mapped out with Contour.
  • Value.  Acceptable price and low administration costs.

What were you using before Contour to manage requirements?

Wiki, text files and sometimes just pieces of paper.

Bonus question:  What’s your favorite band of all time?

Queen.

A respectable choice for someone who obviously knows a good sound when he hears it.  For fun, you can check-out d&b’s own musical collaboration entitled “Transformer“.  Enjoy the music.  And, enjoy the collaborative approach to requirements management with Contour.

Customer Spotlight: Welcome to GrapeCity.

Tuesday, November 25th, 2008

GrapeCity, an award-winning software development firm, offers a variety of services to help its clients develop new products and achieve their business goals.  GrapeCity’s client list includes global brands such as Microsoft, Accenture, Sony, Procter & Gamble, Intel, Mitsubishi, AT&T and Johnson & Johnson.  

GrapeCity specializes in two kinds of projects. First, they work with companies that have ideas for new applications, but have not had a chance to thoroughly define their vision and requirements. Through GrapeCity’s standard processes and iterative development models, GrapeCity helps its clients develop new products that meet their vision.

Second, they proudly work with what they call “burn victims”, organizations that have experienced the pain of previous project failures.   And, can’t we all relate to that?

Usually these failures result from poor processes, a lack of understanding of the vision of the product, or too much emphasis placed on technical coding.  In these cases, GrapeCity reviews the status of projects, pinpoints the causes of failure, and provides remedies to rescue projects hanging on the edge and bring them to successful completion.

With offices around the world, GrapeCity chose Contour because it needed a powerful solution that was Web-based and easily adopted by team members working in different offices, time zones and countries.

GrapeCity now uses Contour to manage the requirements of all their development projects.   With Contour, the learning curve for new users is very fast – in just a few hours of training, they are ready to go.

“In today’s day and age, teams are geographically distributed all over the world. There is a clear need for a requirements management tool that has a rich yet lightweight client that users can use to collaborate. Jama clearly gets it. They understand how a requirements tool should work, ” says, Devinder Singh Josan, Vice President of Engineering at GrapeCity.  Learn more about GrapeCity’s products & services >

Want more info on Contour?

Watch the guided tour video to see how fast, easy and effective Web-based requirements management can be.

Meet the new members of the Jama community.

Tuesday, March 11th, 2008

Jama’s “You try. We give.” program.  Meet the Kiva loan recipients.

- Tiv Socheat – mother of 2 and chicken farmer in Cambodia
- Elida Angelica Ruiz Cardenas – mother and fish retailer in Peru
- Eliseo Canales – pineapple and dragon fruit farmer in Nicaragua
- Rosemary Rushagara – mother of 4, caretaker of orphaned kids from HIV and store owner in Tanzania
- Nguyen Thi Ngat -daycare provider and educator in Vietnam

"You try. We give." program

and several others…

Who are they? They aren’t customers, employees or partners. They are the first of the Kiva.org loan recipients that we’ve sponsored through our “You try. We give.” program.

What started out as a small idea during a team meeting in February has blossomed into an ongoing program that reflects our corporate values and commitment to giving back on behalf of our customers, partners and other members of our community. For every customer that trials Contour, our collaborative requirements management software, we set aside marketing dollars to donate for loans that help Kiva.org recipients improve their own communities.

We chose Kiva.org because they embody a few fundamental principles that we share:

1. a belief that the entrepreneurial spirit lives in everyone
2. thousands of micro-actions that create a cumulative macro-effect
3. taking a collaborative, Web-based approach to solving a problem
4. an open, global community of people working together for greater success

View our lender page on Kiva: http://kiva.org/lender/jamasoftware

We’re still a young company with limited funds, so as we grow, this program will grow too. We look forward to introducing the new Kiva recipients each quarter. Thanks for showing your support by evaluating Contour and enabling us to help more companies succeed with requirements management.

Welcome Stratos Global!

Wednesday, March 5th, 2008

We are extremely excited to welcome Stratos Global, the worldwide leader in truly global communications to the Contour family.

Stratos offers a full range of worldwide products and services from Inmarsat, Iridium and others; end-to-end microwave and VSAT solutions; as well as MarineSat/LandSat services to global organizations who need reliable voice, data and IP communications for mission-critical applications. Don’t know what that means? Either did I before I met the folks at Stratos. Think of it this way, whether you are surfing the web for updates on Hurricane Bertha from the 500 miles off the Florida Keys, or calling your family from the top of Everest, chances are you are using telecommunication products and services from Stratos Global.

With more than a century of service and over 20,000 customers, Stratos is doing things right. And we like partnering with customers that do things right.

Welcome Stratos Global!

Welcome Cadria!

Friday, February 29th, 2008

How do you cut through the thousands of messages your audience receives and get yourself noticed? This question is indeed dear to our hearts and one that Cadria is hoping you’ll ask. Although Cadria is not a typical customer for Jama, the meat of how they’re using Contour is really much the same. Marketing agencies like Cadria are experts in creating that certain thing that resonates with your audience.

Managing the complexity, keeping alignment and consistency, and delivering within scope are all things that demand a disciplined process……which demands a tool to manage that process.

I think this statement from Cadria says a mouthful: “Your customers have unprecedented control over how they receive and interact with information and ideas – which means if you give them what they’re looking for when they’re looking for it, you can build deeper, more lasting relationships with them. We understand that to break through the clutter and reach your audience, you need a clear strategy that unites business objectives with an engaging customer experience.” I was employed by WebTrends for 6 years which happens to be one of Cadria’s partners. So it’s not a surprise to me that Contour is a great fit for marketers that go through this process with their clients.

Welcome to our rapidly growing community Cadria!

Welcome SMART Technologies

Thursday, February 7th, 2008

Canada strikes again!  Now here’s a cool company that is not only incredibly innovative but they also have something very critical – and that is culture.

Every day, organizations around the world are adopting new ways of working and learning together. Successful collaboration and learning requires clear communication of ideas, goals and strategies, whether to others in the same room or across distances. Tools that enable this kind of communication ultimately expand the potential of what students, business people and others can achieve.

SMART Technologies is both the industry pioneer and market-segment leader in easy-to-use interactive whiteboards and other group collaboration tools. Using SMART products, groups can access and share the information they need to meet, teach, train and present regardless of distance. 

Working with SMART Technologies is a perfect fit for Jama because they understand so well how powerful the marriage between innovation and collaboration is.  They are also huge believers in education and community.  Two things that are often undervalued in today’s world.  We are excited to have SMART join the Jama community and they will be a fun company to watch over time as they continue to deliver on their mission.

Here’s a warm Welcome SMART Technologies!

Welcome Bycast, Inc.

Friday, January 11th, 2008

O Canada!
Our home and native land!
True patriot love in all thy sons command.
With glowing hearts we see thee rise,
The True North strong and free!
From far and wide, O Canada,
We stand on guard for thee.
God keep our land glorious and free!
O Canada, we stand on guard for thee.
O Canada, we stand on guard for thee.
Canada

I’m sorry – but I felt the urge to salute our brothers to the north. I’m not certain what’s going on in Canada right now -perhaps the exchange rate – but Contour is striking a major chord up there. As Mike mentioned in previous blog entries, we have customers all around the globe now and its fitting that we are getting such traction up in Canada. We love those guys! I mean seriously – think of the nicest person you’ve ever met in your life and I bet that guy was a Canadian. I mean who doesn’t like the Canadians anyways? All right, I’m done with my rant.

I know a cool company up in British Columbia that thinks Contour is a pretty darn good fit for their development efforts. Bycast is the leading provider of grid powered storage management software that simplifies the management of massive fixed-content storage systems. Bycast software protects data and simplifies the toughest challenges associated with the management of storage systems. Bycast software enables organizations to optimize their storage infrastructure and ensures the integrity and availability of their valuable data assets. This also enables the formation of regional archives that can scale to petabytes of data across hundreds of sites.

We are happy to have Bycast join our rapidly growing community and look forward to a long, successful relationship. Eh!

Welcome W.M. Keck

Friday, January 11th, 2008

If you ever make it to the the Big Island of Hawaii you’ll notice two rather large volcanoes that cover the landscape. One in particular is pretty hard to miss since its usually belching molten lava into the air. The other lesser known volcano, Mauna Kea, is quieter indeed – but that doesn’t mean its any less exciting. On the contrary.

The summit of Mauna Kea is home to the world’s largest optical and infrared telescopes. Each stands EIGHT STORIES TALL and weighs 300 tons, yet operates with nanometer precision. At the heart of each Telescope is a revolutionary primary mirror. Ten meters in diameter, the mirror is composed of 36 hexagonal segments that work in concert as a single piece of reflective glass.

Made possible through grants totaling more than $140 million from the W. M. Keck Foundation, the Observatory is operated by the California Association for Research in Astronomy (CARA), whose Board of Directors includes representatives from the California Institute of Technology and the University of California. In 1996, the National Aeronautics and Space Administration (NASA) joined as a partner in the Observatory. The Keck I telescope began science observations in May 1993; Keck II began in October 1996.

Its exciting for us a Jama to be connected to yet another great team with an incredible application – working in an incredible place. If you get a moment, you should visit www.keckobservatory.org and check out some breath taking images from the summit. Its really quite something.

As I look out my window on this dreary January day in Portland,W.M. Keck Observatory I can only hope that my boss puts me on a plane to go visit our newest customer in paradise. Welcome W.M. Keck!

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